United Storm Adjusters

United Storm Adjusters/USA Group Claims, Inc.

Full-Service Independent Insurance Adjusting
Serving the Industry Since 1986


 
 






 

AVAILABILITY & RESPONSE TIME

USA provides 24-hour, 7 days-a-week assistance. During regular business hours we have operators available to take and forward your calls to the appropriate USA contact. Calls placed after hours to the Claims Central office are provided with an emergency contact number.

USA’s Claims Central office was established so that in the event of a catastrophe, our clients could immediately begin submitting assignments.

Once a call is received from our clients for assistance, USA immediately goes to work coordinating with our adjusters to have them moved into place and on site within 24-48 hours.

Once a claim assignment is received by USA’s Claims Central Office, our staff immediately begins to make initial contact with the insured. This initial contact provides several key benefits:

  • Lets the insured know that we have received their claim
  • Determines priorities
  • Provides a toll free number for questions
  • Provides notice that a USA adjuster will be contacting them soon to schedule an appointment to inspect their loss.

This procedure was implemented by USA as a means to assist our clients with the claim process and has proven highly effective. The early communication and the insured's understanding of the claim process helps reduce the anxiety at a difficult time.

USA’s early contact with the insured also allows a reduction in the amount of time our clients have to spend fielding telephone calls which allows them more time to effectively manage the overall claim process.

 

 

 

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